15 Bowling Green Lane
London, EC1R 0BD
sales@centralcompliance.uk
support@centralcompliance.uk
0808 273 2090

Frequently Asked Questions

IF YOU’VE GOT A QUESTION, OUR FAQ MAY HAVE THE ANSWER.

If not give our support team a call or an email using the details at the top or bottom of the page.

GETTING STARTED


Getting access to our online course is easy. The first step is to register. Fill out the form with your details and you’ll have created your account. If you pass the course these details will be used on your UKATA certificate, so please be sure to check you have typed them correctly.

To purchase the course directly just head to The Course page and click ‘Start The Course’. We accept all credit / debit cards via Paypal.

 

Our website is secured with industry-standard SSL encryption. You can be sure that your payment details will be safe and secure at all times. Find out more about SSL security here, or click here to confirm our credentials:

If you have a pre-paid code you can add it during registration or on your Account page.

If you’re having problems with your code send us an email at info@centralcompliance.uk. We’ll get back to you as soon as possible. You can also give us a call on +44 (0) 203 793 6001 and we’ll talk you through a solution.

TAKING THE COURSE

Simply visit our Asbestos Awareness The Course page, scroll down until you reach the “Continue” button and then click! You’ll be taken to our Introduction page and then the course will begin.

We’re sorry that you’re having issues with the course. If there’s anything that you need assistance with please contact us in whichever manner is most convenient to you. You can email us at info@centralcompliance.uk or call us at +44 (0) 203 793 6001. Our advisors aim to respond to your queries within 24 hours.

You progress through our course will be saved up to the point of the last page you completed, even if you lose your connection to the internet. All you have to do is head back to the last page you were on, or visit The Course page and click the ‘Continue’ button.

No! Your progress throughout our course will be saved every time you complete a lesson. So you can fit the course around the rest of your life if you wish.

At the moment our course is only available in English.


AFTER THE COURSE

Our Category A Asbestos Awareness Certificate is valid for 12 months, starting from the date you successfully completed the course.

If you pass then congratulations! You will be sent a PDF Category A Asbestos Awareness Certificate the email address you provided during your registration process.

You are allowed 5 attempts at passing the Final Assessment within the 40 minute time limit. If you fail then you may purchase another voucher for the course and retake it at a convenient time.

If you feel there was an unforeseen reason which caused you to fail or if you are questioning the validity of our course then please get in touch with one of our advisors. We will fully investigate the complaint and try to resolve the complaint to the best of our abilities.

Yes, we will not prevent anyone who wishes to take the course again from doing so. However, you will need to pay for any subsequent course.

First of all, remember to check your junk folder! Our email may have been marked as junk or spam so it’s always worth checking there first. If your certificate isn’t there, take a look on your account page – it should be downloadable at your convenience. If you are experiencing a problem, just contact us and we will try to resolve your issue.

Our certificates include all the information supplied by you at the point of registration. As such if an error has been made at this stage our legal obligations mean we are unable to amend the certificate without you having to complete the course again.